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At Kydoll, we strive to promote a lifelike sexual experience and facilitate a joyful purchase process for all our fans. All sex dolls sold by Kydoll are made of high-end TPE or silicone materials, designed and produced by official factories, and are 100% original and authentic. We take product quality extremely seriously, every doll is thoroughly inspected before leaving our factory. 

Any item designed to come into contact with any body part or liquid is non-returnable and not for resale. This is for the health, safety and peace of mind of our customers. Once these items leave our warehouse, they are considered used and therefore cannot be returned.

With limited exceptions, we do not offer prepaid return labels; you are responsible for the shipping costs of your return.

Returns and Refunds

Upon initial receipt of the doll, if there appears to be a defect or damage, please do not use it and please contact us immediately by sending your order ID, product pictures or video to our customer service representative Marina ( kydoll-serve@outlook.com ) within 24 hours and we will find the best solution for you ASAP. The following policy outlines the terms and conditions for refunds and returning products. Feel free to contact us, if you encounter any issues while shopping at Kydoll.

Customer Service Time:
Business days: 24 hours response
Weekends and holidays: 48 hours response

We do not offer refunds or returns for any reason other than the product arriving damaged.

Items must be returned within 30 days of delivery date. Our policies are valid for 30 days. Unfortunately, if 30 days have passed since your purchase, we are unable to provide you with a return or exchange. You must contact us at kydoll-serve@outlook.com to let us know about the issue. When sending information about a defect via email, please have the following information ready: your order number, your name, and the nature of the defect. Please return the item in its original packaging to the address we provide you within 7 days of issuance of the RMA. Returns without original packaging will not be accepted, so please retain all packaging within the 30 day return period. Any items returned must contain all original parts and packaging, batteries (if applicable), cords, controllers, blank warranty cards, instructions, etc. If you have additional questions or issues, please contact us at kydoll-serve@outlook.com.

Warm reminder: The product does not support returns or exchanges without reason!
Item must be unworn and have original tags attached.
We are not responsible for any return packages that may be lost or stolen in transit.
When sending your return, please retain your proof of postage and/or return tracking number.
Returns will be processed within 5-7 business days after your item is delivered to us.
Damaged, defective or incorrect items must be reported within 7 days of delivery.
30 days return, one year warranty
Customers can contact us within 30 days of receiving the item. If you receive a defective or damaged item, the wrong size, or the wrong product, please contact us immediately at kydoll-serve@outlook.com.

How to reach us

Contact us and describe the problem in detail, including the reason for the return, as well as your order number and SKU product number. For items that are defective, incorrect, or not as described, please send us a clear picture or video of the problem.

Our solution:

1. Responsibilities of Kydoll:

If our company is responsible for the issue, we will allow the item to be returned to our warehouse for a refund or exchange.

Once the item is received, we will refund the full price of the original product and shipping charges or resend a replacement free of charge at our expense. Use this solution only if Kydoll.com is responsible for shipping the wrong item.

2. Customer Responsibilities

Incorrect order (item size) or unwanted items, within 7 days of receipt of goods.

We can also allow returns if the customer wants to return the item for their own reasons. In this case, the customer will be responsible for the following two parts:

Shipping costs both ways (to and from our warehouse)
20% of the total order value. (Platform payment transaction fees, labor commissions and service fees)
Customers need to provide us with the shipping tracking number and proof of payment, and we will arrange a refund immediately upon receipt of these.

Satisfaction guaranteed
Your satisfaction is our top priority!

If you are not satisfied with your order, please contact us within 30 days of receiving the product to request a return. Our customer service team will provide you with an RMA form and our return address. All return shipping costs are at the customer's expense.

Additional Notes About Warranty
All returns must first be approved by our customer service team; if approved, you will be issued an RMA form. Returns without an RMA form will not be accepted.

All returned items must be in new condition, unused, unworn, with all original tags and their original packaging.

If the customer requests a refund, we will refund the original product cost upon receipt of the returned item. All shipping charges and original shipping charges for returns are non-refundable.

We do not accept returns on any discounted items unless the customer received the wrong item or the item is defective.

Compensation time frame
For returned items or exchange items, we will allow 3-6 business days after we receive your item to process resolution.

Please contact our Contact Us for further assistance. We will do our best to assist you and respond to all messages within 48 hours.

If you have any questions, please contact us at (+1)2512615384 or kydoll-serve@outlook.com for assistance.

US Warehouse Return Address:

Address I: 2125 Gateway Blvd, Hebron Kentucky 41048 US

Address 2: 18501 Arenth Ave, City of Industry California 91748 US

Note: Different brands of sex dolls have different return addresses. If you cannot confirm the specific warehouse return address of the sex doll, please contact our customer service team at kydoll-serve@outlook.com for confirmation!

Shipping & Delivery

We offer free & discreet worldwide shipping. Our goal is to ensure that the items are delivered to our customers as quickly as possible. However, due to import laws, we do not ship to the following destinations: Islamic countries, India, Indonesia, Africa, Mexico, or Brazil.

Processing & Delivery Times
USA/EU/CA In-Stock Sex Doll: 24 Hours processing time , 3-5 Business Days Shipping Time.

Non-Stock Sex Doll: 3-5 Days Processing time , 10-15 Business Days Shipping Time (Depends on your location). This is an approximate time.

For non-stock Sex Doll or sex toys, they will be produced and shipped directly from our China factory.

Exceptions may apply to silicone dolls and robot dolls. Other exceptions may extend this time frame (like a Chinese holiday, snowstorm, rainstorm, COVID-19, etc.)

Note:
US Warehouse: ship to USA (Please don’t place the order from US warehouse if you’re not in the USA)
EU Warehouse: ship to EU countries (Please don’t place the order from EU warehouse if you’re not in an EU country)
UK Warehouse: ship to UK (Please don’t place the order from this warehouse if you’re not in the UK)
China Warehouse: ship to USA & EU & UK & CA & AU & JP

EU Countries: Germany, France, Italy, Austria, Netherlands, Spain, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.

Best Price Guarantee
We promise: If you buy on Kydoll and then find exact same sex doll with a better price from a competitor within 48 hours, we’ll cover 100% of the difference!

Payment Method
PayPal
PayPal Express Visa & MasterCard
Credit Card & Debit Card

Discreet Packaging – 100% Secure and private
All sex toys ship free from UPS/USPS/Fedex/DHL. Free shipping worldwide!

Your privacy is the most important thing to us. The packaging we use for sex dolls is completely discreet — it will show up in a plain brown box with no labels, logo, or markings.

If you have any problem with your order, please send an email to  kydoll-serve@outlook.com.

Check and Accept Your Package
We are committed to providing our customers with high-quality products. Every order is thoroughly inspected, tested, and photographed before leaving the factory.

You must inspect every item to check if there is any damage upon arrival of the package. If the package box has been corrupted when you see it, take a photo or video to file a claim with the shipping carrier. It is recommended that you open each unit and examine it, even if the cartons look fine from outside. If any defect or damage is found, please do not use it and send us pictures or videos within 24 hours. Sometimes we also need your help to file a claim with the shipping carrier if the product is damaged while shipping.

Tracking Number
We will send you a tracking number to your email after the package has been shipped. Please keep an eye on your order tracking in case something goes wrong with it before it is delivered(eg, suspending tracking, missing item, etc.) till it is delivered.

Track your order through the link below:
https://www.17track.net/en

In order to solve your customs clearance troubles, we chartered a plane to send your package to the United States. Please note that no tracking information will be updated until customs clearance is complete. It will take around 5-8 working days to arrive in your country and clear customs. Please wait patiently.

After completing customs clearance for your package, we will hand over your package to FedEx and they will deliver it to you. Also, FedEx will update the tracking information for your package. Please keep a close eye on your package tracking in case something goes wrong (e.g., suspension of tracking, lost items, etc.) until it is delivered.

With providing the most effective solution as our goal, if you have any problems, please email us at  kydoll-serve@outlook.com.

Kydoll guarantees a superior quality sex dolls experience and provides resources to ensure it is easy to maintain. This guide offers essential tips for tending to your sex doll:

Essential for Sex Doll Accessories Maintaining Your Sex Doll:

• Sex Doll Tunnel Cleaning Kit
• Mild liquid Soap or Sulfate-free Soap
• Soft Sponge or Soft Cloth (micro-fiber)
• Sex Doll Renewal Powder
• Sex Doll Absorbent Stick
• Dry Soft Towel or Cloth

How to Clean Your Realistic Sex dolls ?

Kydoll recognizes the hassle and difficulty of keeping an item clean. This is why all our products employ TPE, silicone or Ultra-Soft silicone materials, giving you the benefit of an easy-to-clean product. To ensure your Kydoll Sex Dol is properly sanitized, follow these cleaning steps:

Prior to cleaning, remove any pointed items from your hands to avoid causing damage to the sex doll.

1. Utilize a tunnel washer tool to apply a mixture of mild soap and clean water to the openings of the sex doll. Apply the solution of mild soap and clean water to the external material of the sex doll.
2. Gently scrub the exterior of the sex doll with hands and rinse with clean water.
3. Fill the tunnel washer with freshly distilled water and ensure that all cavities are properly rinsed of all particulate matter.
4. Gently clean the area with a soft cloth or sponge to remove excess moisture.
5. Insert an absorbent rod into the doll's openings. Gently push the doll's sides together to help the rod absorb water inside. Carefully remove the rod once the interior is dry.
6. For optimal skin dryness and softness, apply baby powder to the doll after wiping it off with a clean cloth. Lightly brush the powder over the skin using a soft brush.

Kydoll Deluxe Sex Doll Care Kit provides comprehensive cleaning supplies for your sex dolls, ensuring they remain in pristine condition. This kit includes everything you need to give your sex dolls the best care.

How to Take Care of Your Sex Dolls?

Kydoll has selected silicone & TPE sex dolls for their ease of maintenance. Our unique silicone production methods ensure dolls with lower oil content, making maintenance a breeze. Here are a few tips for a simple cleaning plan:

• If your sex doll appears to be oily, consider applying a light dusting of baby powder, flour, or corn starch to the surface.
• Apply a light dusting of powder using a powder brush for best results.

Prolonged storage of the sex doll requires extra care; clean it thoroughly and make sure it is completely dry before applying renewal powder.

What Methods Can be Used to Eliminate Stains or Coloration?

Organic silicon and TPE sex dolls are usually not easy to reflect pigmentation. However, if paint or other cosmetics are used to paint paint, it may be stained. During use, wearing dark clothes for your sex dolls is also safe. However, it is important to take off black clothes. If sexual dolls are stored in dark clothes for a long time, it is more likely to change color.

These guidelines provide instruction tips:

• Put on gloves prior to using the Sex Doll Stain Remover.
• Using a clean cloth or gloves to protect your hands, evenly spread onto the stained area the necessary amount of sex doll stain remover or apply a thick layer if the stain is set in.
• Typically, stains can be eliminated within 24 hours. After successful stain removal, clean the area to prevent discoloration of the material.
• Timely action is essential when it comes to treating a stain, as if it seeps into the material of the sex doll too deeply, it may be impossible to be eliminated.
• If left in a stained area longer than 48 hours, the skin tone may lighten in that area.

Sex Doll Storage

Store your sex doll in a cool, dry location. We recommend maintaining the product’s original packaging for easy storage when not in use and to ensure your privacy is respected.

Other options for storage:

• Closets that can be locked
• Under the bed
• Traveling bags
• Garment bags
• Your basement

Storage and Handling Warnings:

1. Storing sex dolls in direct sunlight should be avoided, as it can lead to discoloration.
2. To mitigate bacterial growth, our sex doll should not be placed in damp places, such as bathrooms.
3. Avoid keeping the chest and buttocks in contact with the floor for extended periods of time, as this can lead to discomfort.

Maintenance Warnings!!

• It is recommended to refrain from using abrasive soaps or any harsh cleaning agents.
• Rough or pointy surfaces can cause abrasions on your sex doll.
• Excessive stress can compromise the skin and bones.
• Avoid products with alcohol-based ingredients, as these can be drying*.
• It is recommended that you seek technical assistance when using any solvent.
• It is not recommended to utilize silicone-based lubricants/products.
• Do not tightly pack or wear dark clothing on your sex dolls, as this can cause discoloration.

Contact our Technology Support Team for more technical information: kydoll-serve@outlook.com.